Hot Line:
IT Support Specialist
Are you passionate about technology and providing top-notch support to customers? We are seeking an enthusiastic and customer-oriented IT Support Specialist to join our dynamic team. As an IT Support Specialist, you will play a crucial role in installing and repairing IT hardware at client sites, ensuring seamless operations for our valued customers.
Job Responsibilities
- Take charge of IT hardware repair and testing, ensuring efficient resolutions to technical issues.
- Prepare and verify IT hardware for system implementations, ensuring smooth integration.
- Diagnose and resolve hardware and network issues, both on-site and through online support.
- Collaborate with customers during installations by providing front POS training.
- Deliver hardware to our esteemed customers, ensuring timely and accurate deliveries.
- Stay up-to-date with customer image data, providing smooth system implementations.
Skills & Qualifications
- Minimum education level of SPM or equivalent.
- Possess a basic understanding of IT.
- Passion for staying abreast of the latest technological advancements.
- Having your own transport is essential. A GDL license would be an added advantage.
- Willing to travel outstation when required, providing valuable on-site support to our customers.
- Fluency in English and Bahasa Malaysia.
- Mandarin proficiency is required for direct interaction with retail customers, including mini marts and small-scale groceries.
