Hot Line:
Application Support Team Lead
We're looking for an Application Support Team Lead to lead the talented team and make a significant impact in the world of software application support. This role offers the unique opportunity to work on a global scale, offering both on-site and remote support, making a real difference in streamlining our customers' business operations.
Job Responsibilities
- Lead our team by providing invaluable guidance and advice to our dedicated team members. the
- Skillfully delegate tasks to your team members, ensuring that everyone contributes their unique strengths to achieve common goals.
- Take ownership of projects, manage their progress and report to key stakeholders.
- Conduct software installations, provide comprehensive training, and monitor customer issues to deliver innovative solutions.
- Respond promptly to customer's service issues and requests, ensuring their satisfaction.
- Prepare operation manual and customization specs sheet upon customer request.
- Provide technical support or demos to customers and attend to customer requests after office hours including weekends and public holidays.
- Conduct system testing and User Acceptance Tests for new version release.
- Provide timely reports to the section manager or department head.
- Effectively manage coordination at international levels, as and when required by the department head or Management, eg onsite support overseas.
Skills & Qualifications
- At least a diploma in the IT related field.
- At least 3 years of working experience in the related field.
- A strong command of both written and spoken English is essential. Proficiency in additional languages is a definite advantage.
- Demonstrate proficiency in SQL command and networking.
- Able to multitask, fast learner and setting priorities of work within deadlines.
- A friendly and positive attitude is key; we value the harmony of our team and the spirit of collaboration.
- Product training will be provided.
