Hot Line:
Application Support Specialist
Are you looking for a dynamic role that allows you to make a real impact on businesses' efficiency and customer satisfaction? Join our team as an Application Support Specialist and become a driving force behind the seamless installation, maintenance, and optimization of software applications for our valued customers. This exciting position will also require you to be on standby, ready to provide exceptional remote support to overseas users.
Job Responsibilities
- Take charge of on-site installations for hardware to systems, especially for new users.
- Empower users through on-site training sessions and engaging presentations, showcasing the full potential of our product features to both new and existing clients.
- Prepare and develop essential documentation, including comprehensive software user guides and customized software requests, while also conducting rigorous software testing.
- Provide timely and effective support to users, addressing inquiries related to Point-of-Sales (POS) and resolving technical issues through remote troubleshooting and debugging of systems.
- Proactively track, follow-up, and resolve customer issues, leveraging our ticketing system to ensure exceptional service delivery.
Skills & Qualifications
- Hold at least a diploma in an IT-related field.
- Bring at least 1 year of valuable working experience in a related field
- Proficient in writing and speaking English, enabling clear communication with our clientele.
- Demonstrate proficiency in SQL command and networking.
- Thrive in a fast-paced environment with multitasking abilities and an aptitude for setting priorities to meet deadlines.
- Product training will be provided to equip you with the knowledge and tools you need to succeed.
- Embrace a friendly and positive attitude, contributing to a collaborative work culture.
